Did ya’ll hear about the Radio Shack employee (above) who lost his shit the other day and drilled a customer in the mouth? At first I thought it was an Onion prank; but then I realized I was reading the New York Times. It’s debatable whether this news item lives up to the promise, All the news that’s fit to print. What’s not debatable is that this employee is a legend and should be promoted immediately. For those of us who have toiled in the service industry most of our lives, today is a proud day. As I learned many years ago while delivering food to rich, affected college students, the customer is not always right. In fact, they’re almost always wrong. And contrary to public opinion, when you are wrong AND have lots of attitude you shouldn’t be surprised when Darrell the regional manager dots your eye with a left uppercut.
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